Returns & Refunds

Return Policy Overview

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your item was delivered, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it, in the original packaging. Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Used cleaning or hygiene items
• Perishable goods
• Items that have been damaged due to misuse, improper care, or accidents not attributable to a product defect

Partial Refunds

Partial refunds may be granted in the following situations:

• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

How to Start a Return — Step by Step

Late or Missing Refunds

If you haven't received your refund yet:

• First, check your bank account or card statement again.
• Contact your credit card company — it may take some time before your refund is officially posted.
• Contact your bank, as there is often some processing time before a refund is posted.
• If you've done all of the above and still haven't received your refund, please contact us at info@swisscraftedpan.com.

Return Shipping Costs

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of returned items without tracking.

Defective or Damaged Items

If you received a defective or damaged item, please contact us immediately at info@swisscraftedpan.com with photos of the damage. We will arrange a free replacement or full refund at no cost to you.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange for the same item, email us at info@swisscraftedpan.com.

Legal Guarantee

In addition to our return policy, applicable U.S. law provides consumers with certain protections. Goods purchased must be as described, fit for purpose, and of acceptable quality. Where a product fails to meet these standards, you may be entitled to repair, replacement, or a full or partial refund within a reasonable time period.